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Terms Of Service

This Terms of Service (“Agreement”) is a legally binding contract between CreedHosting. (“Provider”, “we” or “us”) and you (“Customer,” “you” or “your”) that shall govern the purchase and use, in any manner, of the services provided by Provider to Customer (collectively, the “Services”).

By purchasing and/or using the Services in any manner, you represent that you have read, understand, and agree to all terms and conditions set forth in this Agreement and that you are at least eighteen (18) years old and have the legal ability to engage in a contract.

If you do not agree to all the terms and conditions set forth in this Agreement, then you may not use any of the Services. If you are already a customer of Provider and do not agree with the terms and conditions set forth in this Agreement, you should immediately contact Provider to cancel your Services.

1. Ownership and Services Purchased

1.1. The individual or entity set out in our records as the primary billing contact shall be the account owner.

1.2. The features and details of the Services governed by this Agreement are described on the web pages setting out the particular services or products you have purchased (“Service Description Page”) based on their description on the Service Description Page as of the Effective Date, as defined below. The Provider may modify the products and services it offers from time to time. Should the Service Description Page change after the Effective Date, we have no obligation to modify the Service to reflect such a change. The services and products provided to you by Provider as set out on the Service Description Page, are referred to as the “Services.”

1.3. Certain aspects of the Services are provided by third parties. These third parties may have reserved the right to make changes, including material changes, to the services provided by them. You may terminate this Agreement if such a change materially affects the Services.

2. Term of Agreement

2.1. This Agreement becomes effective immediately when Customer clicks “I Agree.” (“Effective Date”) and remains effective and binding until terminated by either party as outlined below. This Agreement may only be modified by a written amendment signed by an authorized executive of Provider, or by the posting by Provider of a revised version.

2.2. The term of this Agreement is set to the Customer’s billing term (“Term”). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.

3. Obeying the Law

Provider is registered and located in India and as such, we are required to comply with the laws and official policies of India, regardless of where the Services are provided. In addition, the Provider will comply with appropriate laws and official policies set forth by India.

4. Payments and Billing

4.1. The provider will automatically bill your payment method on file on the first day of each Billing Term, as defined below. All fees are billed in Rupees and are subject to change with thirty (30) days prior notice to you.

4.2. Your “Billing Term” is the period of time you have chosen to receive bills for the Services. For example, your Billing Term may be monthly, quarterly, or annually.

4.3. The provider is only able to automatically collect payment from customers with credit cards stored on file (as opposed to credit cards used for one-time transactions). All other payment methods (one-time credit card payments, UPIs, Online Transactions, etc.) must be initiated manually by you. It is your obligation to ensure that recurring fees are paid on their due date.

4.4. As a customer of Provider, it is your responsibility to ensure that all billing information on file with Provider is accurate and that any credit card or other automated payment method on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds, and over-the-credit limit fees. Provider screens all orders for fraud and other unethical practices. Services will not be activated until this fraud screen is completed. In certain cases, if your account is flagged for fraud, third-party services, such as domain name registrations, will not be processed. The provider has no liability for the failure to provide Services, including third-party services if your account fails its fraud screen.

5. Late Payments

5.1. Any account not paid in full by the end of the first day of the Billing Term will be given a ten (10) days grace period. If payment is not made within the ten (10) day grace period, Provider reserves the right to suspend your Service(s) with Provider and to charge a late penalty. Thirty (30) days following suspension of Services for non-payment, Provider reserves the right to terminate Service(s) for non-payment.

5.2. The provider is not responsible for any damages or losses as a result of suspension or termination for non-payment of your account. In addition, the Provider reserves the right to refuse to re-activate your Services until any and all outstanding invoice(s) have been paid in full.

6. Refund Policy and Billing Disputes

6.1. Provider offers a sixty (60) day money-back guarantee on shared web hosting and reseller packages. After the sixty (60) day money-back guarantee, eligible shared web hosting and reseller packages is eligible for refunds on a prorated basis. Such refunds will have any previous extended-term discounts withheld from the total refund amount.

6.2. No refunds are offered on virtual private server (VPS) packages, cloud hosting accounts, dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, dedicated IP addresses, advanced support fees, processing fees, or software licenses. Provider reserves the right to deduct fees for value-added services that may have been included in the Services at no additional fee, such as an SSL certificate, from any refunds.

6.3. Only first-time accounts are eligible for a refund under the 60-day money-back guarantee. For example, if you had or still have an account with Provider before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with Provider. In addition, refunds are not offered for accounts that are suspended or terminated for violating this Agreement.

6.4. Refunds will be issued only to the payment method that the original payment was sent from, and may take up to one (1) week to process. Eligible payments older than sixty (60) days may require a refund via PayPal or mailed check due to the Provider’s merchant account policies and procedures.

6.5. The Provider will not activate new orders or provide additional Services for customers who have an outstanding balance with the Provider. For a new order to be set up or a new package to be activated, you must have a balance of ₹ 0.00, unless otherwise stated by the Provider in writing.

6.6. Exchange rate fluctuations for international payments are constant and unavoidable. Like all payments, all refunds are processed in Rupees(₹) and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Provider is not responsible for any change in exchange rates between the time of payment and the time of refund. In addition, the Provider reserves the right to refuse a refund at any time for any or no reason.

6.7. If you believe there is an error in the Provider’s billing, you must contact the Provider about it, in writing, within thirty (30) days of the date you are billed or charged. Provider’s obligation to consider your claim is contingent on your providing it with sufficient facts for Provider to investigate your claims. You waive your right to dispute any charges or fees if you fail to notify the Provider in writing or meet the deadline set out above. If the Provider finds that your claim is valid, the Provider agrees to credit your account on your next billing date. Third-party fees are not subject to this dispute provision and are final.

7. Chargebacks, Reversals, and Retrievals

7.1. If the Provider receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your Services may be suspended without notice. A chargeback fee (issued to recoup mandatory fees passed on to the Provider by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact the Provider’s billing team to address any billing issues.

7.2. If the Provider appeals a chargeback or other payment dispute and wins the dispute or appeal, the funds will likely be returned to the Provider by the credit card company or bank. Any double payment resulting from this process will be applied to the Customer’s account in the form of service credit.

8. Cancellation of Services

8.1. Either party may terminate this Agreement by providing notice to the other as provided herein.

8.2. You may cancel Service(s) with the Provider by submitting a cancellation request in writing by logging into the Provider’s account center. In the event that you are unable to log in to your billing account with Provider, please contact our billing department via email and we will assist you. However, the Provider prefers that cancellations be submitted through the account center to reduce the likelihood of error and ensure the security of your account. Cancellations are not final until confirmed by a representative of the Provider in writing by email.

8.3. Cancellations must be requested via the form indicated above 48 hours or more prior to the Service’s renewal date. If a cancellation notice is not received within the required time frame, you will be billed for the next Billing Term and are responsible for payment as set forth above.

8.4. If you pay Provider via PayPal, it is your responsibility to cancel any subscription for recurring PayPal payments. Provider (which has no control over PayPal subscription payments) is not responsible for payments made from your PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.

8.5. When upgrading or downgrading package(s), you are responsible for canceling any previous package(s). To cancel previous package(s), you must submit a written cancellation request as described in Section 8.2 above.

8.6. The provider may terminate this Agreement at any time by providing notice to Customers via email. Should Provider terminate this Agreement for any reason other than a material breach, or violation of Provider’s Acceptable Use Policy, any prepaid fees shall be refunded.

8.7. One party may also terminate this Agreement upon the occurrence of a material breach that has not been cured by the other party within ten (10) days of their receipt of written notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in conducting business on the Internet. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action.

8.8. All website data will be deleted from our servers 30 days after cancellation. No backup or archive will be kept by CreedHosting LLP. It is the customer’s responsibility to take any backup of their data before this time.

9. Refusal of Service

9.1. Provider reserves the right to refuse service to anyone at any time. Any material that, in Provider’s judgment, is obscene, threatening, illegal, or violates Provider’s terms of service in any manner may be removed from Provider’s servers (or otherwise disabled), with or without notice.

9.2. Similarly, the Provider reserves the right to cancel, suspend, or otherwise restrict access to the Service(s) it provides at any time, for any or no reason, and with or without notice. The provider is not responsible for any damages or loss of data resulting from such suspension or termination.

9.3. If any manner of communication with the Provider’s staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated without a refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.

10. Resource Usage

10.1. Each customer is required to utilize as few server resources as possible, so as to allow for reasonable performance by all Provider customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. Provider reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning and for any or no reason.

10.2. Enforced resource limits for shared and reseller packages:

  • 5% of one physical CPU core usage
  • 5% Memory Usage (or 300 MB)
  • 50 Running Processes
  • 15 Minute Max Execution Time
  • 100,000 Total Inodes
  • 200 outgoing email messages per 60-minute period (all excess messages will be discarded and not delivered)

11. Bandwidth Usage

11.1. You are allocated a monthly bandwidth allowance depending on the hosting package you purchase.

11.2. Should your account pass the allocated amount, the Provider reserves the right to: a) suspend the account until the start of the next allocation, b) suspend the account until more bandwidth is purchased at an additional fee, c) suspend the account until you upgrade to a higher level of package, and/or d) charge you an additional fee for the overages.

11.3. Unused transfer in one month cannot be carried over to the next month and bandwidth is not pooled among multiple servers or accounts unless otherwise specified by a representative of the Provider in writing.

12. Licenses

12.1. Provider grants to you a non-exclusive, non-transferable, worldwide, royalty-free license to use a technology provided by Provider solely to access and use the Services. This license terminates on the expiration or termination of this Agreement. Except for the license rights set out above, this license does not grant any additional rights to you. All rights, titles, and interests in Provider’s technology shall remain with Provider or its licensors. You are not permitted to circumvent any devices designed to protect the Provider, or its licensor’s ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.

12.2. You grant Provider or any third parties used by Provider to provide the Services, a non-exclusive, non-transferable, worldwide, royalty-free, license to use, disseminate, transmit, and cache content, technology, and information provided by you and, if applicable, your End Users, in conjunction with the Services. This license terminates on the expiration or termination of this Agreement. All right, titles and interests in your technology shall remain with you, or your licensors.

13. Service Modifications

Provider reserves the right to add, modify, or remove any or all features from any service Provider provides, at any time, with or without notice. This includes but is not limited to, disk space limits, bandwidth limits, domain limits, pricing, and third-party applications. These changes can be made for any or no reason and Provider does not guarantee the availability of any feature, whether written or implied. If the removal of a feature materially impacts your ability to use the Service, you may terminate this Agreement. For the purposes of this paragraph only, the term “materially” means that a reasonable business person would not have purchased the Services for the purposes used by you.

14. Uptime Guarantee

14.1. Provider guarantees that your website and services that directly affect its display on the Internet (such as HTTP or POP3) will be accessible 99.9% of the time in any given calendar month. If the Provider fails to meet its uptime guarantee, you will be issued a credit equivalent to one (1) day of service per forty-five (45) minutes of downtime.

14.2. Credits are only available for future services/invoices and cannot be issued as refunds. All credit requests must be sent via email to the Provider’s billing department no later than the tenth (10th) day of the month following the SLA (as that term is defined below) violation. Credits are issued based on the uptime for the previous calendar month only and requests not submitted within the required time frame cannot be approved.

14.3. For example, if you experienced less than 99.9% uptime in the month of August, you would need to submit your request for credit no later than September 10th.

14.4. The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: scheduled maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer maxing its resource container, issues resulting from errors or omissions by the customer, issues relating to the customer’s ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control. This clause does not apply to subscribers of Virtual Private Servers (“VPS”), Cloud Hosting, or Dedicated Server packages that have a separate SLA. All credits are at the discretion of the Provider, based on its investigation of any issue that is covered by this section.

14.5. If the Provider provides a credit, or Service Level Agreement, for a particular Service, this shall be your sole and exclusive remedy for defects in, or issues with, the Service.

15. Support Policy

15.1. Provider will provide technical support to you twenty-four (24) hours a day, three-hundred-sixty-five (365) days a year. The only official method for technical support is via the Provider’s help desk at https://www.creedhosting.com/ Telephone and live chat support are not official methods of support and are governed by the terms and conditions set forth in the following clause.

15.2. Limited support will be provided, at the Provider’s discretion and subject to the availability of staff, via telephone and/or live chat. The provider will always do its best to provide fast, friendly, and helpful support over the telephone and live chat, but these options are not official methods of support and no guarantee is made as to the availability, accessibility, or technical expertise provided via these mediums.

15.3. Inquiries via telephone or live chat support should be limited to general questions that do not require access to any account or server to investigate or resolve and should not be used to request the status of or provide updates to a help desk ticket. Any issue requiring investigation, research, or access to an account/server should be sent via the help desk. Provider reserves the right to direct any issue to the help desk at its discretion and to refuse to provide support for such issues via telephone or live chat.

15.4. Resellers are responsible for supporting their own customers. The provider does not provide support to its reseller’s customers. If a reseller’s customer contacts Provider, Provider reserves the right to place the customer account on hold until the reseller can assume responsibility for its customer. All support requests must be made by the reseller on its customer’s behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller’s accounts and the actions of their customers. The provider will hold any reseller responsible for any of its customer’s actions that violate the law or the terms of service set forth in this Agreement.

16. Advanced Support Policy

Support to Customers is limited to the Provider’s area of expertise and is available only for issues related to the physical functioning of the Services. The provider does not provide support for any third-party software including, but not limited to, software offered by but not developed by Provider. Provider reserves the right to refuse assistance with and/or assess an “Advanced Support Fee” of ₹200.00 per hour (1-hour minimum) for any issue that, at Provider’s sole discretion, is: (a) outside the scope of standard support; or (b) caused by customer error or omission. The provider will always ask for your permission before providing advanced support that may be subject to a fee. By providing your permission, you agree to pay Advanced Support Fees as billed.

17. Custom support policy

Clauses 15. and 16. are applicable for all Services that Provider offers. The provider can offer additional support contact for some Services which will be defined in a separate contract between the Provider and the client.

18. Backup Services

18.1. Your use of the provider’s Services is at your sole risk. This service is provided to you as a courtesy. The provider is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on the Provider’s servers. Any and all backup services provided by the Provider, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity.

18.2. Backups are performed on servers that house shared and reseller packages only. No backups are performed for virtual private servers (VPS/VDS), cloud hosting, or dedicated server packages unless you specifically purchase an additional service for this purpose. If your hosting account exceeds 100,000 inodes, the account will not be included in the Provider’s automatic backup process.

18.3. Monthly backups will be carried out in the first week of the month. If you need the exact day of the month for your server you can request that via a support ticket.

18.4. If you ask the Provider to restore a backup of your data that is located on a backup server maintained by the Provider, you will receive one courtesy backup restore per calendar month. For any further restores within the same calendar month, you agree to pay a non-refundable “restoration fee” of ₹500.00 per backup restored to complete the request. By requesting that the Provider restore a backup for you, whether paid or unpaid, you also confirm a backup restoration will overwrite any and all current data on your account. The provider cannot be held liable if a backup restoration is not completed successfully. The provider will never charge a backup fee to restore a backup to address an error or omission caused by the Provider.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

20. Expired Domain Deletion Policy

20.1. Immediately after the expiration of the term of a domain name’s registration services and before deletion of the domain name in the applicable registry’s database, you acknowledge that Provider may direct the domain name to name servers and IP address(es) designated by Provider, including, without limitation, to no IP address or to IP address(es) which host a parking page and/or a commercial search engine that may display advertisements. You acknowledge that Provider may either leave your WHOIS information intact or that Provider may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

20.2. For a period of approximately thirty (30) days after the expiration of the term of domain name registration services, you acknowledge that the Provider may provide a procedure by which expired domain name registration services may be renewed. You acknowledge and agree that Provider may, but is not obligated to, offer this process, called the “reactivation period.” You acknowledge that you assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. You acknowledge that Provider, for any reason and in its sole discretion, may choose not to offer a reactivation period and that Provider shall not be liable therefore. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which the Provider may determine at its discretion. You acknowledge and agree that Provider may make expired domain name services(s) available to third parties, that Provider may auction off the rights to expired domain name services (the auction beginning near the end or after the end of the reactivation period), and/or that expired domain name registration services may be re-registered to any party at any time.

21. IP Address Allocation

Any dedicated IP order, in addition to ones provided with a hosting package, may be subject to IP justification. Justification practices are subject to change to remain in conformity with the policies of RIPE NCC. Provider reserves the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

22. Acceptable Usage Policy

22.1. You shall use the Provider’s services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of the United Kingdom is prohibited. This includes but is not limited to copyrighted material, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless Provider from any claims resulting from the use of the service which damages you or any other party.

22.2. Provider reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether Provider is the appropriate service provider for you:

  • Child Pornography – Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age
  • Copyright Infringement – Hosting, Distributing, or Linking to Copyright Infringed Materials
  • CPU/Memory/Resource Abuse – Consuming Excessive Amount of Server Resources Causing Server Performance Issues
  • DoS Source – Source of Denial of Service Attack
  • DoS Target – Target of Denial of Service Attack
  • Forgery – Faking an IP Address, Hostname, E-Mail Address, or Header
  • Fraud Site – Hosting or Linking to a Website Intended to Deceive the Public
  • HYIP – Hosting or Linking to a High Yield Investment Program Website
  • Identity Theft – Hosting, Distributing, or Linking to Stolen Account Identification Information
  • Infection – Hosting, Distributing, or Linking to Exploits, Trojans, Viruses, or Worms
  • IRC – Hosting Internet Relay Chat Server not authorized by Provider
  • Mass Storage – Storing Mass Amounts of Backups, Archives, Videos, etc.
  • Phishing – Identity Theft by Email Under False Pretense
  • Proxy Site – Hosting of or linking to an Anonymous Proxy Server
  • Spam Email – Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)
  • Spam List – Hosting, Distributing, or Linking to Email Address Lists for Spam
  • Spam Site – A Site Advertised by Spam Email or Spam Web
  • Spam Ware – Hosting, Distributing, or Linking to Software Designed for Spamming
  • Spam Web – Unsolicited, Bulk, or Forged Site Advertisement in Web Logs, Forums, or Guestbooks
  • Terrorist Site – Hosting or Linking to a Site Advocating Terrorism
  • Toolz – Hosting, Distributing, or Linking to Tools or Instructional Material on Hacking/Cracking or Other Illegal Activity
  • Trademark – Hosting, Distributing, or Linking to Trademark Infringed Materials
  • Warez – Hosting, Distributing, or Linking to Crackz, Hackz, KeyGenz, Serialz, or Pirated Software
  • Any other material Provider judges to be threatening or obscene.

22.3. In addition, hosting accounts may not be resold unless the account is a Reseller account, VPS, or dedicated server. You may not resell individual services within any single account such as web space, email accounts, add-on domains, or mailing lists. All domains, add-on domains, and subdomains must be for sites controlled by or promoting published content or businesses that are solely controlled by the owner of the account as described above.

23. Restrictions on Storage Space Usage

23All accounts are subject to the following restrictions on storage space usage: a) accounts must have valid, working websites, and not violate any previously subscribed terms; b) accounts are not for use of mass storage of backups, files, audio, video, zip files or others, as determined by Provider, at its sole discretion; and c) accounts are not for use of mass distribution of files, such as torrents or mirrors. Any account found violating these terms may be suspended or terminated without warning.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

19. Domain Name Registrations, Transfers, and Renewals

Provider will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact the Provider within fifteen (15) days of the incident for the Provider to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days when no contact is made to Provider in the required timeframe. Provider’s liability is limited to the amount paid for the domain name.

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